5520 Privacy Policy — Malaysian User Data Protection

Information We Collect

When you use the 5520 platform, we collect various categories of information to ensure our services function properly and securely. The information collected includes:

• Account Information: Your full name, email address, phone number, date of birth, and username as provided during registration. This information is used to verify your identity and manage your account.
• Payment Information: Details relating to your chosen payment method, including DuitNow or FPX transfers. We do not store card numbers or banking information directly — all transactions are handled through authorised payment processors in MYR (RM).
• Device & Browser Information: IP address, device type, operating system, browser type, and login session information. This data is used to detect suspicious access and improve platform compatibility.
• Usage Data: Records of in-platform activity including bets placed, games played, session duration, and page navigation. This data is used to improve the user experience and detect unusual patterns.
• Cookies & Tracking Data: Information collected through cookies and similar technologies, such as session history, language preferences, and site performance data.

Why Do We Use This Information?

5520 uses the information collected exclusively for the following purposes:

• Processing account registration, login, and user identity verification.
• Securely process deposits and withdrawals in MYR (RM) via local payment methods.
• Providing responsive customer support and resolving queries or disputes.
• Sending important notifications relating to your account, transactions, or policy changes via email or in-platform messaging.
• Detecting and preventing fraud, unauthorised access, or suspicious activity on your account.
• Complying with applicable legal and regulatory requirements.
• Improving platform functionality, fixing bugs, and enhancing the overall user experience.

5520 will not use your personal information for any purpose beyond those stated above without first obtaining your consent.

Data Storage & Security

All personal information collected by 5520 is stored on servers protected with industry-standard SSL encryption. Data is retained for as long as your account is active, or as long as necessary to fulfil the purposes stated in this policy, or as required by law.

The technical and organisational security measures we implement include:

• Data encryption in transit using HTTPS/TLS protocols.
• Strict access controls where only authorised personnel may access user data.
• Continuous system monitoring to detect and respond to security threats.
• Regular data backup procedures to prevent data loss.

While we take all reasonable steps to protect your data, no online security system is completely impenetrable. We encourage users to use strong passwords and never share their account credentials with anyone.

Sharing Information with Third Parties

5520 does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, in certain limited circumstances, information may be shared with:

• Payment Service Providers: Third parties processing DuitNow or FPX transactions in MYR (RM) receive only the information necessary to complete the transaction.
• Legal Authorities: Where required by law, court order, or valid legal process, 5520 may be obligated to disclose information to the relevant authorities.
• Technical Service Providers: Companies that help us operate the platform's technical infrastructure are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

All information shared with third parties is done on a minimum-necessary basis — only what is strictly required will be shared, and all third parties involved are bound by equivalent confidentiality and security obligations.

Policy Changes & How to Contact Us

5520 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. Users will be notified of any significant changes via in-platform notifications or their registered email.

The date of the last update will always be displayed at the top of this document. We encourage users to check this page periodically to stay informed of any recent changes to the 5520 privacy policy.

Continued use of the 5520 platform after any policy changes are published will be considered your acceptance of those changes. If you disagree with any amendments, you have the right to stop using the platform and close your account.

For any enquiries, complaints, or requests relating to this privacy policy, please contact our team:

• Support email: [email protected]
• In-platform support channel (live chat available when logged in)
• Page FAQ for quick answers to common questions